Shipping & Returns

If for any reason you are not completely satisfied with your purchase, please call or email us within 7 days of receiving your order at 7035487105 or info@theshoehive.com with the reason for the return or exchange, and you will be issued a Return Authorization (RA) number.

The RA number must be included on your original packing receipt, and all return merchandise must be received by The Shoe Hive within 10 days of issuing an RA number.

Customers are responsible for any return shipping charges, but items purchased online may be returned or exchanged in the boutiques if accompanied by the original packing receipt.

Exchanged items will be shipped at no cost to the customer.

Upon receipt of properly returned merchandise customers will receive a refund to the original purchaser's credit card or online credit. Refunds will be processed in the original form of payment within 7-10 business days. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.

All returned items must be in original condition, unworn and unwashed, with the store tags still attached. Any item(s) with indication of wear or use will be returned to the customer.

Shoes may be pulled from boutique stock and, therefore, may have been tried on within the store. This might contribute to minor scuffs but they should not be considered worn. Shoes being returned must be in their original box and original condition.

Items marked FINAL SALE are not eligible for refund, exchange or online credit. If a final sale item is sent back without authorization, the item(s) will be returned at the cost of the recipient.

To return or exchange item(s), send purchases, insured for the full value of the item(s), with original packing receipt and RA number to

Attn: Returns Department
The Shoe Hive
127 South Fairfax Street
Alexandria, Virginia 22314.