If for any reason you are not completely satisfied with your purchase, please call or email us within 7 days of receiving your order at 7035487105, firstname.lastname@example.org, or email@example.com with the reason for the return or exchange.
Customers are responsible for any return shipping charges, but items purchased online may be returned or exchanged in store if accompanied by the original invoice.
The original invoice must be included in original packing, and all return merchandise must be received by The Shoe Hive within 10 days of receiving your purchase.
Exchanged items will be shipped at no cost to the customer but the customer will be responsible for shipping the original merchandise back to The Shoe Hive. Once the original purchase is received at The Shoe Hive, the new item will be shipped out to customer.
Upon receipt of properly returned merchandise customers will receive a refund to the original purchaser's credit card or online credit. Refunds will be processed in the original form of payment within 7-10 business days. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.
All returned items must be in original condition, unworn and unwashed, with the store tags still attached. Any item(s) with indication of wear or use will be returned to the customer.
Shoes may be pulled from boutique stock and, therefore, may have been tried on within the store, but they should not be considered worn. Shoes being returned must be in their original box and original condition.
Items marked FINAL SALE are not eligible for refund, exchange or online credit. If a final sale item is sent back without authorization, the item(s) will be returned at the cost of the recipient.
To return or exchange item(s), send purchases, insured for the full value of the item(s), with original packing and original Invoice to
Attn: Returns Department
The Shoe Hive
127 South Fairfax Street
Alexandria, Virginia 22314.